Gold new and on the side of your service - drive value upgrade
"Protect customer operations" is the new and the highest purpose of gold. Since its establishment, we always uphold "high-quality, efficient, fast," the value of the service concept, to provide you with from pre-sale, sale and after-sale full life cycle of worry free service, value-added services into any link closely related with every customer.
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Pre sales service (customer service center, user experience, depth customized solutions)
Customer Service Center。 Here is the information center of our communication with you. According to customer calls. Details of each call content and requirements.
User experience. Through the new product promotion, invite customers to visit the company, customers get material to try the machine, we follow the customer requirements of the spot proofing. We have a full range of in-depth communication with you, to provide you with a thorough understanding of the new and production and processing issues to help.
Deep custom processing solutions. We have software and hardware resources and the accumulation of years of actual combat experience. At the same time, we also sincerely invite you to play enterprise product design, manufacture, consultant service details to develop, in order to provide efficient and depth of production automation solutions, we work hard!
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Sales in service (consultant sales, Butler transport)
Consultant sales. We will be based on the actual situation of your business, to assist you to optimize the selection of equipment, to help you achieve the value of the purchase of equipment optimization.
Butler transport. We will provide professional transport home delivery services, and provide the first installation and delivery of free training services for each product.
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After-sale service
7 x 24 service. We have more than one office in the country. Has more than ten service engineers, more than 10 vehicles dedicated service vehicles, conventional areas (in the office of the radiation range,) we firmly do: to provide you with a quick response, the issue of solutions. Regular area 1-12 hours to the scene service.
Spare parts in time to reach. The company set up a special spare parts center, each new and equipment replacement parts are used in the original factory parts, to ensure the best running state of the machine tool and service life. Jin Xin and the establishment of the office of spare parts warehouse, in the shortest time to ensure that the required spare parts delivered to the site in a timely manner to replace. We promise that the spare parts will be delivered to you within 24 hours.
Post market worry free service. We are committed to provide you with second-hand equipment assessment, overhaul and other market services.
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Service commitment: Equipment Factory within one year (non-human factors) free warranty, life-long maintenance services.
